Surat Diamond Jewellery manufactures and exports Diamond, Pearl, Silver and semi precious jewellery. Our Company is a unique blend of traditional values and leading-edge innovation. Our product range and aesthetic designs have evolved over 3 generations of diamentaires. We have a formidable Internet footprint, with customers buying and gifting our jewelry around the world.
Surat Diamond Jewellery is managed by the 3rd generation of a diamentaire family.  Our quality and attention-to-detail ensures that generation after generation of customers has a relationship with diamonds. Today, our brand has a captive Internet and Mail Order audience.
       
We took a big leap into one-to-one marketing with suratdiamond.com in late 1998. On January 10, 1999, Mona Hair from TEXAS, USA became our first customer when she purchased 2 pearl necklaces online. Today, Surat Diamond Jewellery is featured across leading e-commerce and auction sites in the US, UK, AUSTRALIA and India. We are now an Internet brand, the world is our market and our jewellery is shipped all over the world.
       
In India, we sell diamond jewellery by mail order, a measure of the trust and confidence reposed in us by customers. We undertake mail order campaigns with leading credit card companies, viz., Citibank, Diners, HSBC, HDFC Bank, ICICI, SBI GE and UTI Bank credit cards and established mobile phone companies, viz., Orange and Tata Indicom.
       
Now, Surat Diamond Jewellery is poised to come full circle and develop a retail presence in India

Customer Delight

Surat Diamond Jewellery is focused at offering customers a pleasant jewelry experience.  Since inception, we have endeavored to make diamonds more accessible, transactions more convenient and the experience, as fulfilling as possible.
       
We pride on our policy of fairness. Every item of jewelry carries a Guarantee Certificate that spells out the genuineness of metal and stone.

      
By looking at diamond jewelry through the eyes of customers, we have grown exponentially and are patronized by tens of thousands of customers around the word. 
       
Even the press has taken note of our innovation and enterprise. Surat Diamond Jewellery was featured by Business Today , a leading Indian business publication and India Abroad , a New York based publication for the Indian American community.

      RETURN POLICY      

Our fine diamonds and timeless jewelry should meet or exceed your expectations. However, if you are less then entirely satisfied and wish to return , you can return any order for a credit or exchange within 30 days from the date of shipment.

How to return an order:

1. Please email us at cs@suratdiamond.com and let us know the item you would like to return along with your Order No

2. Send us the jewelry with the original packing materials and let us know the item tracking no by return email once you mail it .

3. Secure your item(s) and all the original packing materials, including SDJ security tag, packing slip and the diamond certificate if appropriate, in a freight approved package (the post office has these available if you do not).

4. Send the package by Priority Registered/EXPRESS Mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges.

However if the value of the items being returned is over $500, we recommend sending the package via USPS as FedEx and UPS will not insure goods over $500. For returns of over $500 from outside the US, please contact a 3rd party insurance company to arrange coverage. SDJ is not responsible for items lost or damaged while shipping OF returns

5. Clearly print your name and address on the outside of the package in the return area.For Jewelry Out of India, Please mail the package to our Distributor in USA  Pls do not mail it to our India office if you are posting it from Out of India.

In case of returns from India please mail the package to:

Surat Diamond Jewellry  Pvt Ltd
5th Floor ,Vasant Vilas
31, Dr, D.D.Sathye Marg
Opera House
Mumbai 400004
Maharashtra
India
Tele :091-022-23826864

NOTE: Please be careful NOT write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.Returns are simple, but are subject to certain rules:

The item MUST be received at SDJ WITHIN THIRTY (30) DAYS of shipment for the refund. Any items received after this period will not be accepted for refund.Please note that all items must be returned in the same condition as it was sent from SDJ. Any returns showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than SDJ), or damaged in any way cannot be accepted for return. Custom made orders like orders with engraving, special finger sizes cannot be accepted back for a return (refund, exchange or repair).

The original SDJ guarantee card must still be with the item in order for refunds to be processed.special orders, personalized and engraved items cannot be resized or returned for a refund or exchange unless there is an error.

SDJ or its distributors will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made by Paypal only for international customers for Indian customers we can issue cheque, or demand draft.All requests will be processed after our laboratory inspects and verifies the condition of the item. Refunds take approximately five business days to process upon receipt of the item.

Shipping and Handling

We ship Jewelry all over the world. Shipping charges are inclusive of Insurance. When it comes to shipping, bear in mind…  

1)    Shipping is FREE anywhere within India: ·          Diamond Products are shipped thru Blue Dart/ Speed Post / Registered Post Parcel, Non-Diamond Products thru Blue Dart / Speed Post / Registered Post Parcel. All parcels are fully Insured.     Speed Post is the safest & most Secured mode of shipping Diamond Parcels: Products when shipped thru Insured Speed Post usually take 3/ 4 days for Delivery post shipment.  It services to all small and big towns in India, so as to reach all you customers safely.    

2)       International Shipments: We charge only additional US$20 for Diamond Parcels & US$13 for Non-Diamond Parcels. To save on shipping charges you can club your purchase.  EU Customers will have to bear VAT & TAX as applicable in their respective countries on the selling price. (There are no Taxes & Duties in USA)   Please Note that the total to be paid to us is only the Selling Price + Shipping. The rest, VAT + taxes are to be paid to parcel force/Royal mail or any other local delivery agent at the time of delivery.